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Width of weave may vary depending on the lengths and depending on manufacturers. |
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Once your order has shipped out, delivery time usually take 5 to 10 days to deliver to your apo address.
however, there has been rare instance that the delivery time may take up to 30 days.
to get the detail tracking information you can track tracking number on www.usps.com or you can contact usps toll free number. |
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Same day shipping means that an order will ship out same day if two conditions mean:
1) all your order items are same say shipping items.
2) if an order is received by 4pm cst monday through friday.
same day shipping does not mean an order will be deliver to your shipping address same day but will take regular shipping deliver days either via ups or usps. |
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3 packs are needed for any hair that is over 16 inches. 4 packs are needed for hair over 20 inches. 1 ½ to 2 packs are needed for 10 to 14 inches. a little over 1 pack is just enough for 8 inches. |
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You can use regular sulfate free shampoo that is used for natural hair. sulfate strips the hair which cause dryness and tangling. professional shampoo is highly recommended. if conditioner is used make sure it is diluted with water. conditioner at times can leave unwanted residue on the hair. |
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You can use aleene's fray block, extension 101 sealant or fray block by dritz to seal wefts. apply the product to both sides of weft and let air dry. if done properly you will experience little to no shedding. |
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There are different grades of remy. the higher the grade of remy the fewer problems you will have with tangling. tangling is also a result of the silicone that wears off of the hair over time. to stop shedding and extend the longevity of the hair you must seal the weft. |
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Usually a reason is given when a return is being rejected by the hairsisters returns department.
however, the most common reason is usually because the condition of the return item is unsatisfactory to deem resalable. |
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Unfortunately, we do not split ship orders. if your order contains both regular processing items and same day shipping items the order will automatically take 3 business days of processing time before shipping your order. |
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If you notice your rewards points are pending after the 3 business days from your original purchase date. please contact customer care and a representative will be more than happy to activate those points for use. |
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Please try updating your browser first and if that doesn't fix the problem you can either contact customer care for further instructions or you can submit your order using "money order" as the payment option. then in a separate browser log into you paypal account and click on the option that reads "send money". once you do so you will be prompted for an email address. submit the payment to sales@hairsisters.com. be sure to include the order number provided when you submitted your order in the notes section so we know where to apply the payment. then lastly contact customer care to notify you have submitted payment and ensure the payment is posted in a timely manner. |
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Usually paypal payments are refunded for 1 of 2 reasons. either the paypal account is unconfirmed/unverified or we cannot locate an account to apply the payment to. if your payment is refunded due to the account being unconfirmed/unverified we usually detail a note along with the refund requesting you contact paypal and confirm/verify your account with them. however if we were unable to locate an account to apply the payment we will simply refund the transaction. |
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All orders require 24-72 hours of processing time before shipping (excluding weekends and some holidays). also, hairsisters advertises thousands of items and unfortunately our facility is not large enough to house all the items. so when an item is not located in our warehouse we order directly from the manufacturers and the 24-72 hrs of processing time allows enough time for the items to arrive to our facility, be sorted and shipped to fulfill orders. |
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Orders placed after 8 am cst begin processing the following business day. |
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No, if purchase confirmation is not received via email that does not indicate the order was not submitted properly. email confirmations can sometimes be flagged as spam or junk mail. to be sure your order was submitted correctly log into your account and click on the track tab. your most recent order should be displayed 1st and previous orders following. |
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If you have registered with the hairsisters website then you can contact customer care and place the order over the phone. |
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The purpose of a 2nd color choice is to give the customer the option to have an alternate color shipped in case the 1st choice is not available. |
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If colors are not being shown in the drop down box, we unfortunately do not have colors in stock at the moment. you may refer to our website periodically to see if the colors become available. |
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Our current inventory system is not automatic and updates are currently done manually which causes delays in removing items from the website. we are in the process of upgrading our inventory system and appreciate your patience during this process. |
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Since the launching of our new website we no longer offer the option to process exchanges. |
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