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All orders require 24-72 hours of processing time before shipping (excluding weekends and some holidays). also, hairsisters advertises thousands of items and unfortunately our facility is not large enough to house all the items. so when an item is not located in our warehouse we order directly from the manufacturers and the 24-72 hrs of processing time allows enough time for the items to arrive to our facility, be sorted and shipped to fulfill orders. |
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Orders placed after 8 am cst begin processing the following business day. |
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No, if purchase confirmation is not received via email that does not indicate the order was not submitted properly. email confirmations can sometimes be flagged as spam or junk mail. to be sure your order was submitted correctly log into your account and click on the track tab. your most recent order should be displayed 1st and previous orders following. |
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If you have registered with the hairsisters website then you can contact customer care and place the order over the phone. |
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The purpose of a 2nd color choice is to give the customer the option to have an alternate color shipped in case the 1st choice is not available. |
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If colors are not being shown in the drop down box, we unfortunately do not have colors in stock at the moment. you may refer to our website periodically to see if the colors become available. |
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Our current inventory system is not automatic and updates are currently done manually which causes delays in removing items from the website. we are in the process of upgrading our inventory system and appreciate your patience during this process. |
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Since the launching of our new website we no longer offer the option to process exchanges. |
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Email confirmations are automated and sometimes flagged as spam or junk e-mail depending on your e-mail setting. |
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Unfortunately because we offer so many items and variations of colors our previous inventory system was not equipped to keep the information accurate however we are currently updating our system to keep a more accurate inventory. |
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Unfortunately the time frame given for back orders is approximate and not a guaranteed date. sometimes back orders can become available sooner than the 2-3 weeks indicated however can also take up to 4 weeks. |
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Hairsisters advertises thousands of items and unfortunately our facility is not large enough to house all the items. so when an item is not located in our warehouse we order directly from the manufacturers and the 24-72 hrs of processing time allows enough time for the items to arrive to our facility, be sorted and shipped to fulfill orders. |
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Once an order is placed we cannot change or add to the order other than adjusting the shipping address or shipping method and/or cancelling items from the order. otherwise the order will have to be cancelled for refund and you’ll be required to place a new order. |
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The reason items/colors are sometimes listed as available at the time of purchase and later not available is because some items/colors do sell out before we get a chance to remove them from the website allowing some customers to place orders although the item/color is already sold out. we are currently working on upgrading our inventory system to avoid this problem in the near future. |
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After creating your account and all your items are added to your shopping cart please review your order to be sure all information and items are correct, then contact customer service at (866) 424-7747 to finish the order with a live representative. |
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Hairsisters is strictly and online merchant and does not accept walk-ins. |
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Unfortunately no, the colors and items listed on the website are what we are made aware the manufacturer is providing us at the current time. |
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If an item is visible on the website however does not have any colors to select the item is usually out of stock/sold out. however since the item is still visible on the website we may be expecting to become available soon and suggest periodically revisiting the website for updates. |
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Yes, however all customers are required to have an account before placing an order. |
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All orders require 24-72 hours of processing time before shipping (excluding weekends and some holidays) . |
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