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FAQ : Payment > Assistance with Paypal
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Please try updating your browser first and if that doesn't fix the problem you can either contact customer care for further instructions or you can submit your order using "money order" as the payment option. then in a separate browser log into you paypal account and click on the option that reads "send money". once you do so you will be prompted for an email address. submit the payment to sales@hairsisters.com. be sure to include the order number provided when you submitted your order in the notes section so we know where to apply the payment. then lastly contact customer care to notify you have submitted payment and ensure the payment is posted in a timely manner. |
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Usually paypal payments are refunded for 1 of 2 reasons. either the paypal account is unconfirmed/unverified or we cannot locate an account to apply the payment to. if your payment is refunded due to the account being unconfirmed/unverified we usually detail a note along with the refund requesting you contact paypal and confirm/verify your account with them. however if we were unable to locate an account to apply the payment we will simply refund the transaction. |
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