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Usually a reason is given when a return is being rejected by the hairsisters returns department.
however, the most common reason is usually because the condition of the return item is unsatisfactory to deem resalable. |
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A return(rma) form will be issued when you fill out the return(rma) form. to do a return look at "how do i return an item". |
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If you receive the wrong item or color you will be required to contact customer care by either email or phone within 5 business days of receiving items and a representative will be more than happy to assist and rectify the error. |
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Contact customer care immediately upon noticing the damage/defect. as we allow 10 days from the day received to report a damaged/defective item.
further instructions will be provided by a live representative. |
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In order to do a return, customer needs to logged in to hairsisters' account. once you have logged in,
click "my account" then click "return (rma)" under the "orders" category on the left side.
then you will see all your order list and if return falls within the
return date item(s) will be in powder black, but if order has passed the return date then item(s) will be powder gray.
once you have filled out all parts a rma form will be sent
via email. print the form and include with your return.
*for further information regarding returns please refer to the hairsisters return policy* |
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Once the package is received by the returns department the items are inspected and the return is noted on your account. if items are in acceptable condition the returns department will submit your return authorization form aka rma form to the refunds department for refund. the refund is issued within 5-7 business days from the day the return was noted to your account. |
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The uniqueness of a lace front wig is the ability to be able to trim the lace to fit an individuals natural hairline. once the lace is cut on a lace front wig the item despite being new will not be eligible for resale as another individual will not be able to trim the item to their specific needs. |
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Hairsisters.com does not accept items that have been worn/used as a return because those items are not in re-saleable conditions. |
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Please refer to our return policy at company policy and click the "return policy" tab |
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