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No, hairsisters does not save credit card information, we only have access the last 4 digits of the card used in our records. |
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After creating your account and all your items are added to your shopping cart please review your order to be sure all information and items are correct, then contact customer service at (866) 424-7747 to finish the order with a live representative. |
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Usually credit card verification is requested for 1st time customers who have placed an order and requested the order to ship to a different address other than the billing address for the card used, or if some of the information provided for the billing address do not match with what the credit card merchant has on file and of course for international orders where credit card information cannot be verified by our credit card merchant. the reason we request verification is to ensure credit card fraud is not being committed and someone is intending on purchasing with a stolen card and intending on shipping to another address. |
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Yes, however if you choose to use one of these cards as form of payment you will be required to contact customer care to submit your payment with a live rep. please be sure to disclose the type of card being used to submit payment. |
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All refunds take approximately 2-3 business days from the day issued to reflect back in your account. |
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All hairsisters customers will benefit from the reward points program (with the exception of bulk and/or special discount orders). the way the reward points program works is that 2% of the subtotal purchased will be credited to your reward points account and will be available for use within 3 business days from the original purchase date. your can choose to continue to accumulate rewards points in your account after each purchase or you can apply some or all of your accessible rewards points at check out when placing a new order. rewards points do not expire and will remain in your account until you are ready to apply them. |
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The system might be experiencing an technical error when the password is being reset. please contact our customer service number so a live representative can reset the password and provide a temporary password. |
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Hairsisters is no longer using the customer level discount program towards the cost of items however we are using the customer level program to offer discounts on the cost of ground shipping in addition to the newly launched reward points program. *please see information on our rewards points program* |
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You may place an order using the account of a friend or family member with the account holders permission only. however if you choose to do so be sure billing and shipping information is adjusted to reflect the appropriate information. also please refer to question 6 for the benefits of having your own account. |
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1) you will have access to records of past orders
2) ability to check on the status of your orders
3) access to obtain tracking numbers
4) and you will receive e-mails informing of upcoming sales and promotions |
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We’d like to announce changes coming soon to the beverly johnson brand. we are pleased to inform in the very near future the beverly johnson brand will be converting over to vivica a. fox. styles and names will stay the same however they will be listed under the vivica a. fox brand and of course will be packaged under the vivica a. fox brand. eventually display pictures will also convert and items will be advertised with vivica a. fox and her models rather than beverly johnson. as we understand the changes are underway and some items are already being produced under the vivica a. fox brand. please do not be alarmed if you order a beverly johnson item and receive the item under the new vivica a. fox brand. we’re anticipating a smooth transition however we are aware concerns will arise, please feel free to contact customer service with any additional concerns. |
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Unfortunately, you can’t pick up item at hairsisters since we are not a retail store. |
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Hairsisters charge sales tax where we have (illinois) or may have nexus for state tax purposes under applicable laws. |
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Please refer to our return policy at company policy and click the "return policy" tab |
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We don’t take wholesale orders but you can get discount if you are purchasing more than $500 on each order. |
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Simply, log in to your hairsisters account and click “track” or click “my page” to see tracking number. you can click on the tracking number to see detail information. |
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Simply, login to your hairsisters account and click “my page” and click your order to see your order status. note, all orders may take one to three business days to process before shipping out. |
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We share inventory information with our manufacturers which means if you can select color choices in our website items are either available in our inventory |
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You may request to cancel an item from your order, upgrade shipping or change the shipping address provided the order has not shipped. however, adding or exchanging items once the order has been submitted is not permitted.
please call 1-866-424-7747 during hairsisters hours of operation to request any of the allotted adjustments to your order.
please have your order number or customer number ready for better assistance. we do not accept any adjustment requests via e-mail due to the sheer volume of emails we receive each day, it is unlikely we will receive the message in time to make adjustment(s) accordingly . |
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You may request that an order be cancelled provided the order has not already been processed and shipped.
call 1-866-424-7747 during hairsisters hours of operation (monday-friday 8am-6pm us central time) to request an order cancellation.
once we receive your cancellation request you will receive a credit for the full amount to your credit/debit card in approximately 1-3 business days.
if you can’t talk to a representative to cancel your order you can still cancel your order by leaving us a message at 1-866-424-7747 (make sure to leave your order number, name and state that you want to cancel your order).
we do not take cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day. |
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