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    To Our Valued Customers,


    With the spread of COVID-19, we find ourselves in a time of global uncertainty. Our hearts go out to everyone impacted, and we will continue to operate in the best interests of our families, customers, and communities.

    Thank you for being such an important part of our HairSisters family. Now more than ever, we feel extremely grateful for our team of amazing associates and for you, our valued customers.

    WE’RE ALWAYS HERE FOR YOU

    Even if it takes us a little longer to respond. This global crisis has left our facilities across the US and around the world with limited associates and customer service representatives, resulting in longer response times and delays in processing returns and shipping online orders. We appreciate your understanding and patience. Please continue to check your email for all order status updates. We'll send you an email once items are shipped from our distribution center.

    Thanks for your patience and understanding.

    Stay safe,

    HairSisters Customer Service Team

     

    All human hair and synthetic fiber hair products are eligible for free surepost shipping within the Continental U.S., when the total purchase amount meets or exceeds the minimum requirement.

     

    Your order must contain human hair and/or synthetic fiber hair products only to receive Flat Rate/free shipping. Inclusion of any other products may result in additional shipping charges.

     

    *Flat Rate Shipping: Your order under $78 purchase required. No code is needed. Offer valid to human hair and synthetic hair products only. Offer only applies to the physical addresses within the continental U.S., excluding post office boxes (P.O BOX addresses), HI, AK, VI, PR, APO/FPO addresses and outside the U.S. Restrictions and other charges may apply. Offer excludes accessories, hair care products, cosmetics such as eyelashes.Additional charges apply for all expedited shipping methods. Contact customer care for more info.

     

    *Free Shipping: Minimum purchase of $79 required. Offer valid to human hair and synthetic hair products only. Free shipping reflects only the UPS SurePost shipping service, which may take up to 14 business days. Free shipping only applies to the physical addresses within the continental U.S., excluding post office boxes (P.O. BOX addresses), HI, AK, VI, PR, APO/FPO addresses and outside the U.S. Some items are excluded from free shipping offer. Restrictions and other charges may apply. Offer excludes accessories, hair care products, cosmetics such as eyelashes. Additional charges apply for all expedited shipping methods. Contact customer care for more info.

     

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